Upcoming Events

Switch to Calendar View

• Education Series 2025 - May

  • When
    May 01, 2025
  •  
    10:00 AM - 11:30 AM
  • Location
    Zoom

  May Education Series 2025 

  Webinar Title: Great Expectations: Using Communications Strategy to Improve Your Onboarding Process

  
  

  Date: Thursday, May 1, 2025 

  Time: 10:00am-11:30am

  Speaker: Lisa LaVigna, Vice President of Business Development, VSysOne, Bespoke Software

  Speaker: Melissa Bergin, Vice President, Bespoke Software

  Webinar Title: Great Expectations: Using Communications Strategy to Improve Your Onboarding Process 

  Biographies:

  

  Lisa LaVigna is the Vice President of Business Development & Sales at Bespoke. As a lifetime volunteer for a number of organizations focusing on education and the environment, she recognizes the important role volunteers fill in our society. She volunteers at her local shelter twice a week and is on the board at Jazzy Sun Birthdays, a group that organizes birthday parties for children in homeless shelters.  At VSys One she manages marketing and sales of VSys One’s volunteer management software. Lisa has a bachelor’s in public administration from the State University of New York in Albany, MBA from Rensselaer Polytechnic Institute, and a Doctorate in Management from University of Maryland’s University College. Lisa also teaches Business Communications at her local community college.

  

  Melissa Bergin is the Executive Vice President and Lead Training Specialist at VSys One, where she has spent over ten years working with healthcare organizations to design and implement their volunteer management software solutions.  In this role she often helps clients blend existing business practices with new process options made possible with automation. Melissa has a Master’s in Education (M.Ed) with a focus on Administration & Supervision from the College of Saint Rose, a master's in library & information science from the University at Albany, and bachelor's in communication from Cornell University. In her free time, she is an avid quilter.

  Show details
• Education Series 2025 - August

  • When
    August 07, 2025
  •  
    10:00 AM - 11:30 AM
  • Location
    Zoom

  August Education Series 2025

  Webinar Title: The Compassionate Listener in the Patient Follow-Up Call Program

  
  

  Date: Thursday, August 7, 2025 

  Time: 10:00am-11:30am

  Speaker: Beth Daddario, CAVS

  Director, Volunteers and Guest Services, Inspira Health

  Session Description: This webinar follows the process of starting a follow-up call program that was developed during COVID. Beth knew that if Inspira Health wanted to know what their patients were thinking, they needed to have someone who cared and was willing to listen make follow-up calls. With proper training, Beth knew that her volunteers could make this happen with a true compassionate voice and willingness to listen. Since starting the program in late 2020, Beth has increased the calls to include each of Inspira Health’s acute care facilities. Through the years, Beth has altered the questions to meet the needs of the organization, but the program has been a continued success because the organization emphasizes collaboration and teamwork.

  
  

  Biography: Beth is the Director of Volunteers and Guest Services for Inspira Health. Her responsibilities include the Volunteers, Front Desk/Guest Services, Gift Shops, Spiritual Care, and the Thrift Shop.  Beth received her bachelor’s degree in social work from West Chester University in West Chester, PA.  She started her career at Inspira Health as a Social Worker – but most of her career (30 years) has been in Volunteer Leadership. Beth enjoyed her time as a volunteer for CHOP – The Children’s Hospital of Philadelphia where she served on both the general PFAC and Cardiac PFAC Committees.  She has been blessed to have the opportunity to share her patient/family experience during General Employee Orientations, Cardiac Care Center training videos, and at the Philadelphia Spin In -a fundraiser that supports the Cardiac Center of CHOP. When not working, Beth loves to spend time with her husband, son, daughter-in-law, and 2 grandchildren. Spending time outdoors is especially important as watching sunrises and sunsets never gets old.

  
  

  Show details