2026 Education Series- February Webinar
Date: Wednesday, February 4, 2026
Time: 10:00am-11:00am
Speaker: Carolyn Falcitelli, CAVS, CDVS, Director, Volunteer Services, Atrium Health Floyd
Title: The Power of Perception: A Wickedly Good Tale
Description: Join us for an insightful and interactive session to learn how to navigate the complexities of patient experience and leverage the power of volunteer services to elevate patient satisfaction. You will leave this session with the ability to recognize the power of perception in patient experience, identify the role of volunteer services for implementing score boosting programs, and learn how to communicate departmental efforts and successes to leadership.
Speaker Biography: With more than 20 years of experience in the nonprofit sector, board and volunteer relations, and a holder of CAVS and CDVS certifications, Carolyn serves as the Director of Volunteer Services at Atrium Health Floyd. Carolyn has oversite of three hospital programs with more than 200 multi-generational volunteers in addition to two gift shops. During her time as director, her team has implemented an award-winning advance directive program and a booming college-based Medical Explorer’s program. Atrium Health Floyd’s Volunteer Service Department received the prestigious Touchstone Award which honors projects exhibiting exceptional performance in areas of patient safety, clinical outcomes, clinical efficiency and service excellence. She serves as Chair of Georgia Healthcare Volunteer and Retail Professionals, member of Atrium Health Floyd Patient Family Advisory Council, and a member of the board for the local chapter of Compassionate Paws. Carolyn has also served as Regional Vice President for the Southeast Division of the American Cancer Society where she was responsible for volunteer management and fundraising for three states as well as national Relay for Life training. Carolyn resides in Rome, Georgia with her husband and two daughters. She spends her spare time as a “revolving door” for rescue animals and pursing her master’s degree in healthcare administration with a focus on digital transformation.
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